Today I talked to a new member and I was pleased to hear that one of the main reasons she stuck with her workouts was simply because Julie and I remembered her name. She said "I didn't want to come in the first day. But I did and you were full of energy and talked to me. Then I didn't want to come in Tuesday but Julie was awesome and knew my name. Then I didn't want to come in Wednesday but Julie was there and said she was glad to see me. Then I didn't want to come in today but you gave me a workout to do and asked me about my day. If I were at another gym I wouldn't have come back for a second day."
That right there is what its all about. I don't know if she will ever look forward to coming into the gym, haha. But when she gets here there will be people who know her name, who are glad to see her, and are committed to her 30lb weight loss by October as much as she is.